"As humans, we all want to make our own decisions and we will naturally resist when we are told what to do, no matter how well-intended the message. When our autonomy is violated, we get defensive. This is a big reason why patients aren't making self-management behavior changes - They are defending their autonomy."
"Motivational interviewing is about being patient-centered by changing the words we use and the way we say things."
-Jan Kavookjian, MBA, PhD