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Arriva Medical No Longer Diabetes Testing Supplier

Dec 14, 2017

The largest mail-order supplier of blood glucose monitoring supplies under the Medicare competitive bidding program (CBP), Arriva Medical, closed its doors on December 1, 2017. Because Arriva supplies a majority of blood glucose monitoring supplies for the CBP and is the only CBP supplier of OneTouch, their void in the marketplace could be devastating to people with diabetes, as they may not be able to get the supplies they need in a timely fashion and will need to find alternative suppliers.

Centers for Medicare and Medicaid Services (CMS) Guidance

AADE has spoken to CMS about the issue and they recommend following these guidelines to help people with diabetes (PWD):

  • Arriva Medical was the sole supplier of the OneTouch system. When a PWD can no longer get this system via Arriva, CMS suggests that you see the OneTouch (J&J) website for information on transferring the supply order to a pharmacy. Learn how PWD can secure the OneTouch System.
  • CMS has recommended that if you or a PWD needs to find another Medicare supplier that you:

Additional support

The State Health Insurance Assistance Programs (SHIPs) provide free, one-on-one assistance to Medicare beneficiaries in every state. Contact information for the SHIPs can be found by calling 1-800-MEDICARE or visiting

AADE is closely monitoring this situation. For more information and updates, please visit the AADE Advocacy Action Center.

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