AADE7 System User FAQ

• I forgot my username and/or password. How can I reset it?

  If you forget your username or password, click the Forgot Username or Password link on the log-in screen. This will take you to a page on AADE’s site where you can enter your e-mail address and have an encrypted link emailed to you. Click this link to be taken back to a page where you can reset your password. If you do not have access to the e-mail account that you previously registered with AADE, you’ll need to contact AADE’s Member Services department at 800-338-3633 x 100 and have the password reset manually.

• How can I invite another educator to join my program and share my patient population?

  Once the educator has purchased the AADE7 System, they will be able to join your network when they first log on. Once logged on, the user will search for the network they wish to join by searching for it by city and state. The educator who created the AADE7 System will then need to accept the educator within the network. To do this, click the Admin tab. On the left hand navigation, select Requests to Join. There you will be able to click and accept invitations from educators to join your site.

• Can AADE7 System integrate with my other software or electronic health record?

  The AADE7 System is a standalone on-line data base that does not integrate with any other existing software on the market.

• I ordered the AADE7 System and I haven’t gotten a disc in the mail to download the software.

  The AADE7 System is an on-line database. This means that there is no software to install and no disc or download link install anything. After you order you can log in with your AADE Membership ID and password through our website or by going to https://educator.aade7.com 
  
  You will also get an e-mail with a link to follow to set up your profile. Make sure to check your spam and junk mail! 

• I ordered the system a few days ago and I never received the log in e-mail instructions what can I do?

  First, check your spam inbox, many times this e-mail is there. OR your current AADE member ID and password is your log in information. Please use that information and log into https://educator.aade7.com. If you do not know your login information, let us know that you recently purchased and need your log-in information at memberservices@aadenet.org and we will send you another copy. 

• Is there any way to help me get a jump start on inputting my patient information?

  The AADE7 System has a Bulk Data Import capability. This capability allows you to import multiple patients basic demographic information into the AADE7 System in a few easy steps. Please see the Bulk Data Import manual and follow the step by step instructions. PLEASE NOTE: this data import will only help you create NEW patient records and will NOT update any existing records. 

• I’m having trouble viewing some of the information I previously saved.

  Your computer’s display resolution should be set for 1024x768 or higher. If you log into the AADE7 System and some parts of the interface are cut off or seem to continue off the edge of the screen, then your resolution may be set too low.
  
  To change your display resolution when using Window XP, follow these instructions: http://www.microsoft.com/windowsxp/using/setup/personalize/resolution.mspx
  
  To change your display when using Apple OS X, follow these instructions: http://support.apple.com/kb/HT2490#12 

• How can I assign a patient self-report? Where do they log-on?

  Patients can complete their self-reports a number of different ways. The primary method is by using any Internetconnected computer and going to the online patient portal at this address: https://patient.aade7.com
  
  You can assign patients their self-reports when you create a class. Select “Yes” in the Patient Self-Report column. If you have already added an education record but didn’t assign a self-reports, or if you’d like to make changes to what you assigned previously, you can do that on the Education page. Begin by clicking the class (1:1 or group) for which you’d like the patient to do the self-assessment (s). Then click the Assign/Modify.
  
  You will need to notify the patient that they have been assigned a report manually. The system will not e-mail the patient. 

• Does the AADE7 System e-mail my Patients an Invitation to take the Online Assessment?

  No, in order to invite a patient to take the online assessments, you will have to manually e-mail them yourself from your own e-mail carrier or send them a letter.
  
  Invite the patient to take the patient self-assessments at https://patient.aade7.com and give them their username and password. When you add a new patient into the AADE7 System, the system automatically sets up a username and password for the patient. By default, the username and the password for a new patient are the same. The AADE7 System does not have an e-mail feature. 

• How can I reset a patient’s username or password?

  When you add a new patient into the AADE7 System, the system automatically sets up a username and password for the patient. By default, the username and the password for a new patient are the same.
  
  Once they log on for the first time, the patient is required to change the password. If the patient later forgets what they changed the password to, you cannot retrieve it for them – instead you need to reset it.
  
  To reset a patient’s password, on the Patient Profile page click Edit above the Login Information section. You can then enter a new password for the patient. It is highly recommended that you enter the patient’s Username as their password, since this will prompt the patient to change the password the next time they log on. When you have confirmed that the Username and Password match in all three boxes, click the Save button. This will change the patient’s password and require the patient to change it again the next time they log on. 

• Does the system allow for electronic signatures?

  At this time, the system does not allow for electronic signatures. 

• Where do I mark a patient complete?

  Marking a patient complete is under the education section in the left hand navigation of that patient profile. 

• How do I mark a goal achieved? Do the 1-10 numbers mark it achieved for me?

  In order to mark a goal achieved, you must press the “Mark Goal Achieved” button on that particular goal. The change rate numbers do NOT affect the achievement of the goal in the system. These change rate numbers are for your use only and how your particular program is defining the numbers. Because each program is unique, there is no set number that means “achieved” to the system. 

• Can I make custom alerts for myself?

  Unfortunately you cannot. Those alerts are pre set and cannot be changed. They are a 3 month, 6 month and 12 month alert.  

• Can I delete a patient?

  For security reasons, you cannot permanently delete a patient. You can archive the patient and they will no longer be listed in your active patients. If for some reason, you need an archived patient’s record to be accessible again, simply go to the Admin tab and click on Archived Patients on the left hand side. Find the patient you need to restore and press Restore Patient in the right hand corner. 

• I need some general training to explain a few features. Where can I go?

  In order to keep the cost of the software low, AADE has developed an extensive user manual available for download that is designed to walk users through the use of the software. There are also visual video modules located in the “Help & Resources” link within the system that train on various functions of the system.
  
  AADE staff is also available to respond to questions via email during normal business hours. Please contact us at membership@aadenet.org with any question you might have. You can also put in a ticket within the system by clicking the “feedback” link. You can also call 1-800-338-3633