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Uploading CGM & Other Device Data 

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For efficiency, staff should provide education about the platform and device data uploading prior the virtual/office visit.

Written by: ADCES staff and subject matter expert faculty

February 2024

 

Educating Connected Device Wearers on Data Uploads

The review of data from wearables and connected devices is an important part of the telehealth/virtual visit for the person with diabetes (PWD) and their health care provider (HCP). This resource guide provides an overview to assist the person with diabetes to upload their personal data from continuous glucose monitors, connected insulin delivery devices, and insulin pumps in preparation for a visit with their health care provider.

Health care providers and support staff can provide education for users of technology about how to send or give providers access to their data for in-office visits as well as telehealth or virtual care visits. Keep in mind that this may be the very first experience that an individual has had with uploading their data, because clinic staff may have always done this for them in the past at in-person health care visits.

Telehealth visits occur between individuals and health care providers over a chosen audio-visual platform. The appointed staff person should provide education about the platform and about uploading their device data for the person with diabetes prior to the time of their virtual/office visit. This will ensure that the PWD and their health care provider are able to access their data on a supported device whether using a smart phone, tablet, laptop or PC.

 

Roles of the Team Members

Health Care Providers and Support Staff

  • Contact person with diabetes prior to their session provide education about the telehealth process.
  • Review for diabetes device use and provide education about data upload process. 

Person With Diabetes/Technology User

  • Follow instructions for use of telehealth platform.
  • Follow instructions for uploading/submitting data from device to health care provider via app, PC software or fax/email. 

 

Sharing Data by Company & Brand

Dexcom

Patients must give permission to share their CGM data by accepting a sharing invitation from your clinic or initiating the sharing in their Clarity account.

  • Patients or clinics can stop sharing data at any time.
  • Clinics are able to use Dexcom Clarity to invite patients to share data with the clinic.  

Invitations provide a sharing code that patients enter into their personal Dexcom Clarity accounts. Once they enter the code, the accounts will automatically share data between them. 

Inviting a Patient to Share Data Use Dexcom Clarity to invite patients to share data with your clinic. Provide an invitation to patients in print or by email. Invitations provide a sharing code that patients enter on their personal Dexcom Clarity accounts. Once they enter the code, the accounts will automatically share data between them. 

To create an invitation: 

1. Click Patients. 
2. Click the patient’s name you want to invite. 
3. Click Share data. 
4. Click Print an Invitation to view and print, or Email an Invitation, then enter the patients email address. 

5. Click Invite, then Close

Directions to give to patients to initiate sharing of the data through the app and the website can be found here Dexcom Clarity Patient Sharing Handout.

Sharing Continuous Glucose data from a Smartphone using the Dexcom CLARITY app

Watch this video to learn about using the Dexcom CLARITY account on PWD phone. This will allow direct link of PWD Dexcom CLARITY account to the clinic account. Sensor readings will be available to health care provider for review. The Dexcom CLARITY app also allows View, Save, Print and Email of reports via PDF creation. 

Download the Dexcom CLARITY app from iPhone App store or Google Play store. 

Sharing Continuous Glucose data from a computer with Dexcom CLARITY on computer and via Dexcom receiver

Used if Dexcom CLARITY app is not used. Share the Instructions for Use with Computer to review how to set up a Dexcom CLARITY account and download a Dexcom receiver.

Dexcom Clarity for Health Professionals

Dexcom Clarity Patient Sharing Guide 

 

Senseonics Eversense

Eversense - How to share sensor readings with health care provider

Eversense CGM consists of: Sensor, Transmitter, Mobile CGM app, and web-based Data Management System Data Management System (DMS). 

Watch this video to learn about Eversense CGM.

Eversense CGM can wirelessly upload data via the mobile app to DMS. You can also use your computer to upload data to DMS by connecting the smart transmitter to your computer by USB cable and use of the DMS client application.

Steps Overview:

  1. Prior action: Install Eversense mobile app and create account. This would be done when sensor/transmitter was placed.
  2. Sign in to the Eversense DMS web app with account created for mobile app.
  3. Turn on Auto synch in Eversense mobile app so data is pushed to Eversense DMS every 2 hours.
  4. From DMS Data Share menu option: Data can be shared with health care provider by linking to your DMS account to clinics Eversense DMS pro account. Clinic will provide their Pro account number.  

Person with Diabetes Use

Health Care Provider Use

Data Management System User Guide

For the PWD, the DMS application is web-based and can optionally be downloaded to their PC. 

Eversense Customer Care: 1-844-SENSE4U5

 

Abbott FreeStyle

Sharing Data from Libre 14 Day

Libre 2 and 3

How to share sensor readings with health care provider

Sharing Continuous Glucose data from Smartphone if using the LibreLink app

Libre Link can be downloaded from the iPhone App store or Google Play store. Specify Libre 2 or 3 to download. 

Libre customer service: 1-855-632-8658

Get started here

For written, step by step written instruction: Use the LibreView Quick Start Guide

Phone: LibreView customer support, 1-855-786-4263

Health care providers: LibreView Practices

 

Medtronic 

How to share sensor readings with health care provider

Carelink Personal Software is used by people with diabetes to share their data with the health care provider. The Carelink System Therapy Management Software is used by the health care provider to receive the data from people with diabetes. 

The person with diabetes can view this video How to Use Carelink Software to set up their personal account, link it to provider clinics, learn how to upload devices, and get information about the views and reports available to understand their CGM data.

Directions for the person with diabetes on how to use Carelink Personal Software to share data with the provider:

  1. Create an account in the Carelink Personal Software Portal 
  2. Upload CareLink data through MiniMed™ Mobile app’s Sync to CareLink feature or the Blue Adapter.
  3. Review reports, such as the Assessment & Progress Report, to understand trends.
  4. Discuss results with your health care team and develop your individual health plan.

Health care provider resources for Carelink System Therapy Management Software and directions for creating a clinic account 

HCP log in page for Carelink System Therapy Management Software

 

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DISCLAIMERS: 

This site and its services do not constitute the practice of medical advice, diagnosis or treatment. Always talk to your diabetes care and education specialist or health care provider for diagnosis and treatment, including your specific medical needs. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. To find a diabetes care and education specialist near you, visit the ADCES finder tool.

ADCES and danatech curate product specifics and periodically review them for accuracy and relevance. As a result, the information may or may not be the most recent. We recommend visiting the manufacturer's website for the latest details if you have any questions.

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