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Uploading CGM & Other Device Data 

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For efficiency, staff should provide education about the platform and device data uploading prior the virtual/office visit.

From the Personal Continuous Glucose Monitoring Implementation Playbook from ADCES and AphA. Contributors include: Patricia L. Scalzo, MSN, NP, RN, CDCES, Kelly A. Brock, PharmD, RPh and Diana Isaacs, PharmD, BCPS, BCACP, BC-ADM, CDCES, FADCES. This effort was supported by Dexcom & Abbott.

Overview

The review of data from wearables and connected devices is an important part of the telehealth/virtual visit for the person with diabetes and their healthcare provider. This resource guide provides an overview to assist the person with diabetes to upload their personal data from continuous glucose monitors, connected insulin delivery devices, and insulin pumps in preparation for a visit with their healthcare provider.

Healthcare providers and support staff can provide education for users of technology about how to send or give providers access to their data for in-office visits as well as telehealth or virtual care visits. Keep in mind that this may be the very first experience that an individual has had with uploading their data because clinic staff may have always done this for them in the past at in-person healthcare visits.

Telehealth visits occur between individuals and healthcare providers over a chosen audio-visual platform. The appointed staff person should provide education about the platform and about uploading their device data for the person with diabetes prior to the time of their virtual/office visit. This will ensure that the PWD and their healthcare provider are able to access their data on a supported device whether using a smart phone, tablet, laptop, or PC.

Roles of the Team Members:

Healthcare Providers and Support Staff:

  • Contact person with diabetes prior to their session provide education about the telehealth process
  • Review for diabetes device use and provide education about data upload process 

Person with Diabetes/Technology User

  • Follow instructions for use of telehealth platform
  • Follow instructions for uploading/submitting data from device to healthcare provider via app, PC software, or fax/email 

Dexcom G6 - How to share sensor readings with healthcare provider

Sharing Continuous Glucose data from a Smartphone using the Dexcom CLARITY app

Watch this video to learn about using the Dexcom CLARITY account on PWD phone. This will allow direct link of PWD Dexcom CLARITY account to the clinic account. Sensor readings will be available to healthcare provider for review. The Dexcom CLARITY App also allows View, Save, Print and Email of reports via PDF creation. 

Download the Dexcom CLARITY app from iPhone App store or Google Play store and get started. 

Sharing Continuous Glucose data from a computer with Dexcom CLARITY on computer and via Dexcom receiver

Used if Dexcom CLARITY app is not used. Watch this video to review how to set up a Dexcom CLARITY account and then download a Dexcom receiver.

Senseonics Eversense

Eversense - How to share sensor readings with healthcare provider

Eversense CGM consists of: Sensor, Transmitter, primary Mobile CGM App, optional secondary Mobile Remote Monitoring App (Eversense NOW) and WEB based Data Management System (DMS) 

Watch this video to learn about Eversense CGM.

Eversense CGM can wirelessly upload data via the mobile app to DMS. You can also use your computer to upload data to DMS by connecting the smart transmitter to your computer by USB cable and use of the DMS client application.

DMS instructions are on: https://resources.eversensediabetes.com/ (search on DMS)

Steps Overview
  1. Prior action: Install Eversense mobile app and create account. This would be done when sensor/transmitter was placed.
  2. Sign in to the Eversense DMS Web app with account created for mobile app.
  3. Turn on Auto synch in Eversense mobile app so data is pushed to Eversense DMS every 2 hours.
  4. From DMS Data Share menu option… data can be shared with healthcare provider by linking to your DMS account to clinics Eversense DMS pro account. Clinic will provide their Pro account number.  

Person with Diabetes uses: https://us.eversensedms.com/

https://uspro.eversensedms.com/ 

For the PWD, the DMS application is Web based and can optionally be downloaded to their PC. 

Eversense Customer Care: 1-844-SENSE4U5

Abbott FreeStyle Libre 10 and 14 

FreeStyle Libre 10 and 14 - How to share sensor readings with healthcare provider

Sharing Continuous Glucose data from Smartphone if using the LibreLink app

Watch this video to learn about the LibreLink app that can be used on iPhone or Android. Sensor readings will be available to healthcare provider for review. Review them with your healthcare provider.

Go to your iPhone App store or Google Play store to download the LibreLink app and get started.

Libre customer service 1-855-632-8658

Sharing your Continuous Glucose Data from home if you use LibreView on your computer with your Libre receiver:

Watch this video to learn how to set up a LibreView account and then download a Libre receiver on a computer. This will allow attachment of a Libre receiver to computer and sharing of sensor data with the healthcare provider each time data is downloaded. 

Get started here

For written, step by step written instruction: use the LibreView Quick Start Guide

Phone: LibreView customer support 1-855-786-4263

Healthcare providers: LibreView Practices


DISCLAIMERS:

This site and its services do not constitute the practice of medical advice, diagnosis or treatment. Always talk to your diabetes care and education specialist or healthcare provider for diagnosis and treatment, including your specific medical needs. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. To find a diabetes care and education specialist near you, visit diabeteseducator.org/Find.

ADCES and danatech curate product specifics and periodically review them for accuracy and relevance. As a result, the information may or may not be the most recent. We recommend visiting the manufacturer's website for the latest details if you have any questions.